FAQ
SHIPPING:
- North America: 3-9 business days. (We are located on the East Coast)
- International (Europe & Middle East): 5-8 business days
- International (Australia & New Zealand): 15 business days
How much does shipping cost?
We offer FREE shipping on all products shipped to US & Canada. For all other countries, shipping depends on the size and number of products. You can get an estimate in your cart before checking out and contact us with any questions.
Where do you ship from?
Our studio is located in Toronto (West End) and we ship to almost all countries! You are also welcome to pick up your order in person.
What currency do I pay in?
We have set our website's currency to USD as majority of our shoppers are international and this just makes it easier for everyone.
If you are in Canada, you will see the Canadian prices but you may pay in USD at check out. This does NOT mean you are paying any more than if our pricing was listed in Canadian. We have adjusted all our USD prices based on our Canadian retail prices. We also cover shipping for you throughout Canada :)
Do I have to pay duties/taxes?
Canada/US: you will not have to pay any duties/VAT. Our Canadian customers will just have to pay HST/GST.
If you are located in any of the below regions we collect and remit VAT on your behalf at the time of purchase. You should not pay any extra VAT at the time of delivery. Please contact us if you had any issues.
UAE: 5% VAT per UAE regulations
KSA: 15% VAT per UAE regulations.
UK: The VAT amount is calculated automatically based on the product category and UK regulations. The rate may vary for different products, but is typically around 20%
REFUND/EXCHANGE:
What is your refund policy?
Refunds and exchanges are possible for non-customized pieces that are mailed back in the original shape within 30 days of the delivery. Once the product is returned to us, it can be refunded or exchanged with another piece; provided the customer pays for shipping both ways.
WALL DECALS:
How do I install the wall decals?
Please visit this page HERE for a full guide on installation with easy to follow videos.
How do the wall decals look on colored (non-white) walls?
Please note all our decals are individual pieces cut out around the artwork with no white edges. The colors of the wall will make a difference on the overall look. The decals are not see-through and the colors pop the most on a white wall. However, many of our customers love them on grey and beige walls too as it's a personal preference.
Are the wall decals removable/reusable?
Our vinyl wall decals are removable but not reusable. However, some smaller decals can be reused if they are removed with care. Please see the removal instructions below.
How do I remove the wall decals? Will the walls get damaged?
ORIGINAL PAINTINGS:
Are the original paintings on canvas?
Yes, the original paintings are done on 3/4" thick stretched canvases.
Are the frames included?
Frames shown are NOT included with any of our artwork. Majority of the artwork are done on 3/4" thick canvas and can be hang as-is without a frame.
Can I frame the canvas paintings?
Framing is only optional and not a must, as the canvas is wrapped around the wooden frame. Most clients actually prefer the authentic canvas look without the frame. But if you do decide to frame them they would most likely have to be custom framed. Some ready-made frames may happen to fit when glass is taken out. We recommend taking it to a professional framer to fix/staple it permanently.
How should I hang the canvases?
Canvases can be hung as is. They are very light weight and any 2 nails can easily hold them. (the wooden frame at the back will just sit on the nails). There is no need for a wire or hook. Adding a wire for such light weight pieces actually makes them lean forward sometimes, whereas letting them sit on 2 nails makes them flush with the wall.
What do I do if the 3D artwork with tutu gets wrinkled in shipping?
The 3D artwork with fabric/tutu skirts tend to get wrinkled slightly in packaging. Once they are unpacked the tutus just bounce back up with room humidity! For extra puffiness they can be steamed very lightly by using a kitchen kettle (make sure not to steaming the painting directly). That's how we do it!
Can I choose a different colour for the original paintings?
Yes, you can choose from the drop down menu of each listing. If there is a very specific colour that you have in mind we recommend mailing us a paint chip to match. Please keep in mind that colours may look different on each monitor as they are all calibrated differently.
Can I choose different hair and skin colour for the original paintings?
Different hair and skin colour is definitely possible and included in the price of each listing.
What other customizations do you offer?
We can customize a selection of our original artwork and prints by adding names, different tutu/background colour, and different hair styles at an extra cost. We currently do not customize the wall decals. Please contact us to inquire about the details.